Delete your account

You can delete your midom account and all of your family’s data at any time, directly from the app. You don’t need to contact us or wait.

From the app (recommended)

1. Open midom with your parent account.
2. Go to the profile switcher (your avatar, at the top).
3. Open the account settings and tap Delete account.
4. Confirm by typing the word ELIMINAR.
5. Done. Everything is erased and you’re signed out.

If you can’t access the app

Write to hola@midom.mx from the email you registered with and ask us to delete it. We verify the request comes from the account and process it.

What gets deleted

Everything that belongs to your family:

• Your account and that of any co-parent on the family.
• Your children’s profiles.
• All tasks and their history.
• All money and points entries.
• Savings goals, rewards and redemptions.
• The push notification tokens for your devices.

How long it takes

• The information disappears from the app immediately.
• Backups are fully purged within a maximum of 30 days.
• We don’t keep a “deactivated” copy of your family. Once deleted, it cannot be recovered.

Important: the subscription is cancelled separately

Deleting your account does not cancel the midom Familia subscription, because billing is handled by Apple or Google. Cancel it yourself:

• iPhone / iPad: Settings → your name → Subscriptions.
• Android: Google Play → your photo → Payments & subscriptions → Subscriptions.