Support

Need help with midom? Write to hola@midom.mx. We’re a small team and usually reply within 2 business days. To help us help you faster, tell us:

• What you expected to happen and what happened instead.
• Your device type (iPhone, iPad or Android) and, if you know it, the OS version.
• A screenshot, if relevant.

Common topics

How midom works

There’s a full walkthrough on the home page: creating your family, building tasks, the automatic allowance and the savings loop.

Billing and subscription

The midom Familia subscription is bought and managed in the store, not in midom:

• iPhone / iPad: Settings → your name → Subscriptions.
• Android: Google Play app → your photo → Payments & subscriptions → Subscriptions.

From there you can change plan, cancel or request a refund under Apple’s or Google’s policies. If you cancel, you keep the features until the end of the paid period and no data is deleted.

Reset your password

On the sign-in screen, tap “Forgot your password?” and follow the link sent to your email.

Delete your account

You can erase all of your family’s information from the app. The steps are on Delete your account.

Privacy and children’s data

What we collect and what we don’t — especially about kids — is in the Privacy policy.

Report a problem or suggest something

Write to hola@midom.mx. We read every feature suggestion; a lot of what’s in midom today arrived that way.

Supported devices

midom runs on recent versions of iOS and Android. If your device can’t install the app from the store, its OS is probably older than what we support for now.